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Friday, May 23, 2008

Why I Hate eBay and PayPal

I became a member of eBay October 1, 1999 and I am regretting the decision completely now. I recently went digital and therefore have found myself not needing my film based cameras anymore. Where do you sell cameras? eBay I thought. I have a Nikon N90s that has been a real workhorse for me. So I put it up on eBay and it sells for a good price. I mail it to the high bidder. He writes back claiming there are three deficiencies with the camera 1) That it did not include a cover on the eyepiece, 2) that the multifunction back didn't work because it was flashing, and 3) the camera did not work and was defective. So I write the guy back and say 1) I didn't include the cover because Ive never had one, nor claimed it was included, 2) the multifunction back works, it just needs to be reset, 3) the camera worked fine before I sent it, but if it got damaged in shipping I would be happy to take it back, but he should try putting batteries in it. Well, the buyer didn't like those answers so he just shipped it back to me. When I got it back, I opened it up and put four batteries out of one of my flashes and turned it on. WHOA! It works. Crazy. You put batteries in the thing and it works. Here's the short ending. I asked the guy to accept a refund that was the price he paid minus the shipping. He refused and initiated a chargeback. I got screwed by both eBay and PayPal. I got charged for all the eBay and PayPal fees, plus a chargeback fee, plus I had to sell the item again - so I got hit with eBay and Paypal fees again. Bad luck right? .

So I put it up on eBay again. It sells again, this tile for $50 less than last time. I package it up and send it to Puerto Rico. Puerto Rico is a part of the US right? So, I can use my good old USPS to get it there. Well the package made it as far as Florida and now it seems to be lost again. I have a feeling Im going to get screwed again by eBay and PayPal. I would have been better off throwing the camera in the garbage - I would be money ahead.

So where do I go from here? I guess I find a new place to sell things and a new shipper. We will see if the USPS helps me out. The package has a tracking number and insurance. Oh boy.

Here's the update...
So USPS finally decides that Puerto Rico is a part of the US, Iguess, and the deliver the camera-- beat up box and all. The buyer posts good feedback for me and says the camera looks better than the pictures. I sigh in relief. Next think you know, I get an email saying the cameras autofocus is defective. I ask what kind of lens he has on it. He says an off-brand. I suggest he finds a nikon lens to put on it and see if that doesn't fix it. I heard nothing for a while and then he comes back that the camera must be defective because the autofocus searches. At this point I loose my cool and tell him that I will be happy to give him a refund if he ships the camera back, and how displeased I am because I know the camera worked fine before I shipped it. I am finding those who are buying film cameras right now don't know what they are doing. GRRRRRR. Short of the story is the PayPal dispute that the guy filed gets dismissed because he never replied to my offer to refund his money. But again I get to pay the stupid PayPal dispute fee plus they charge my account the money that may get refunded to the guy. Stupid PayPal/eBay/People that don't know how to use cameras.

1 comment:

Mark said...

Hello, my name is Mark Dorsey and I represent a start up out of Kirkland Washington that is a viable option to eBay. We just launched on June 1st, 2008 and are actively recruiting sellers and buyers. Our platform is a cross between eBay and Craigslist.

www.bonanzle.com

Highlights-No fee for sellers or buyers
Post an item for sale in less than 60 seconds
Talk with buyers and sellers in real time via our instant messaging feature
True simplicity as it should be
Upload your Craigslist and eBay listings with just one click of the link

I have done my fair share of buying and selling online. Bonanzle is simple and fun.

Have a look at the site and tell me what you think.

Take care,
Mark Dorsey